Selecting a VoIP Provider Can Be Challenging
With the growing popularity of the VoIP system for telecommunications, there are several VoIP providers in the marketplace --- each one trying to outdo the other in their offers and prices. It is, therefore, important not to get swayed by the sales spiel. You should make an educated, informed decision when you need to choose the right vendor for your needs. Do your research. Read reviews about the various VoIP providers.
The system you choose also depends on the number of people you employee, and your specific needs. Then there is the question of selecting the company which would provide you with these services, give you service support when needed, and offers these at a reasonable price. Quotations should be obtained from several vendors. You should make a comparison among the various VoIP systems in the areas of features and functions, maintenance, service support, performance, and cost.
Points to Consider
Before the service contract is signed, it is essential to remember that this is not just a financial investment, but an issue that also concerns the reputation of the company. It would be disastrous if the service company went bankrupt or just shut down, leaving you in total disarray with your VoIP system. It could take weeks to get the system going again. In the meantime, business operations would likely come to a halt.
Price is an important factor. However, price should not be the only consideration in the search for a good VoIP provider. It is necessary to find a reliable company. The streamlined telephony and communication systems of your business operations would depend on the service company and, therefore, you must choose with great care and consideration.
The Service Angle
In the hosted PBX service, the equipment remains with the service provider. This ensures that problems with the service are resolved remotely by the provider. When choosing the VoIP provider, this is an aspect that must be evaluated and understood through the terms and conditions of the Service Level Agreement (SLA). An SLA is a signed contract between the VoIP provider and the client organization. The SLA spells out, in measurable terms, the kind of services the former would provide the latter, including all the support parameters.
Questions you should ask VoIP Providers
Before you sign a contract with a VoIP Provider, there are certain relevant queries that the vendor should answer to your satisfaction. These could concern the duration of the SLA, how long it would take to get the system up and running, cost of additional phones, the frequency of updates and redundancy issues. In addition, there are questions such as the areas of preparation on the part of the customer; the strength of the broadband connection; the need for a PSTN landline; the need for any special equipment; the size of the company; and the number of employees.
It is best to choose a VoIP provider who has a good reputation for reliability, quality and prompt technical support. Asking around among those who are already using the service is also another way to collect information, which would help in selecting the best among the many VoIP providers. Reviews written about VoIP providers can help greatly.